Limited Warranty Policy

PULOKA is committed to maintaining high manufacturing standards and ensuring that all products are produced according to the specifications approved by our clients. As an OEM/ODM manufacturer, PULOKA does not provide consumer-level warranties or post-delivery repair/replacement services. Our responsibility is limited to ensuring that all goods meet the agreed-upon requirements before shipment.

Please review the full warranty terms and conditions below, which apply specifically to our manufacturing service clients.

Warranty Scope Before Shipment

PULOKA provides quality assurance strictly before goods are packaged and dispatched.

This includes:

Sample confirmation prior to mass production

Video or photo verification of final goods

Optional on-site inspection by the customer or their appointed agent

Immediate communication and re-confirmation if materials or components require adjustment

Once the customer approves the final production details, all products are deemed accepted and ready for shipment.

No Warranty After Shipment

As PULOKA does not handle logistics, distribution, or retail sales, we do not offer:

Post-delivery warranty

Returns, exchanges, or refunds

Repair or replacement services for goods already shipped

Warranty coverage related to product use, environmental conditions, handling, or wear and tear

Our warranty obligations end at the point when the goods are handed over to the customer’s freight forwarder or representative.

Products Purchased Through Distributors or Brand Partners

If you purchased a PULOKA-produced item through a distributor, reseller, or brand partner, please contact them directly for any warranty or after-sales concerns.

PULOKA does not handle consumer warranty claims for products sold by third parties.

Conditions & Limitations

The following conditions apply to PULOKA’s pre-shipment quality warranty:

Covered Before Shipment

Manufacturing defects identified prior to packaging

Substandard materials that deviate from the approved sample

Production errors confirmed during inspection

Not Covered

The following are not covered by PULOKA’s warranty under any circumstances:

Issues discovered after shipment

Damage caused during transportation, warehousing, or delivery

Damage from improper installation, misuse, abuse, or negligence

Normal wear and tear

Damage caused by environmental factors (humidity, heat, etc.)

Unauthorized modifications made by the customer or a third party

Accidental damage, including impact, scratching, tearing, or weather conditions

Customer dissatisfaction after product confirmation

Variations occurring after approval (e.g., slight color differences due to different device screens or lighting)

OEM/ODM Responsibilities

PULOKA fully supports both OEM and ODM customers with:

Customized design development

Material and component sourcing

Prototype/sample creation

Consistent quality control during production

However, once the customer confirms the samples and final production details, the responsibility for market sales, distribution, and after-sales service rests entirely with the customer or their authorized partners.

Claim Process (Pre-Shipment Only)

If any issues are identified before shipment, customers may contact their PULOKA account manager with:

Order number

Description of the issue

Photos or videos showing the defect

If validated, PULOKA will correct the issue or reproduce the defective portion before shipment.

No claims will be accepted once the goods have left our facility.

Rights & Disclaimer

This warranty covers manufacturing services only and does not apply to consumer use or post-delivery conditions.

PULOKA disclaims all implied warranties, including merchantability or fitness for a particular purpose, beyond the responsibilities outlined above.

This policy does not limit any contractual agreements made separately with OEM/ODM clients, provided such terms are formally documented and mutually approved.